HollyConnect Changelog — Product updates and improvements
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September 2026
Automations in App Analytics: the right message at the right moment
Cart reminder, product recommendation, price drop and segment automations on a single screen. You can turn each automation on or off, adjust its delay and messa…
FeatureMobile AppCC, canned messages and emoji in form replies; image sharing in live chat
When replying to web forms you can add CC and BCC, send yourself a copy and pick your saved canned messages with a single click; fields such as the customer nam…
FeatureCustomersShipping cost can be refunded on returns
The long-awaited feature is here: when refunding from the order detail, you decide whether the shipping cost is refunded too. The decision is taken with a singl…
FeatureOrdersShipping cost refund is also asked when moving an order to Refunded
The shipping cost refund is now at hand on status changes too. When moving an order to Refunded, you can choose in the same step whether the shipping cost is re…
ImprovementOrdersLive user count of your mobile app on the Overview
You can now follow the live number of people in your mobile app from the Overview, in real time.
FeatureDashboardMarketplace questions on a single screen
Customer questions from Trendyol and Hepsiburada are now in a single list in the panel. You can reply instantly with canned answers from the conversation-style…
FeatureIntegrationsNotification centre: with sound, cards and entirely your way
The panel's notification experience was designed from the ground up. Notifications in the bell now open with card-style sub-records, the Messages category is ga…
FeatureNotificationsContact details and documents together on the login screen
Our contact details and two additional documents now sit at the bottom of the login screen; everything you need before signing in is reachable from a single scr…
ImprovementAccount & SecurityDark theme added
A dark theme was added to the panel. Use the theme switch at the top right to move between the light and dark look; your choice is remembered and every screen s…
FeaturePlatformMeta connection through an OAuth popup
The Meta connection for Instagram and Messenger is now made through an OAuth popup; no credentials need to be copied by hand.
ImprovementIntegrationsProduct translations exported and updated in bulk with Excel, plus British English (en_gb)
Product translations can be downloaded as Excel, edited and uploaded in bulk. British English (en_gb) was added to the translation languages.
FeatureProductsPush report renewed with server-side filters, device health and campaign breakdowns
The push report now covers the last year, so campaigns that used to be missing are listed. Send, delivery, open and notification permission metrics are easier t…
FeatureNotificationsOrders: refund code filter, refunded amount column, and an abandoned checkout summary per currency
Orders can be filtered by refund code; the refunded amount is a column in the list and in the export. Shops with several currencies get the abandoned checkout s…
FeatureOrdersPasswords containing your name or email are refused on registration, with the rule shown as you type
A password that contains your first name, last name or email address is not accepted. The rule is shown live while you type.
FeatureAccount & SecurityMarketing spend per sale channel, with the CAC report broken down by channel
Marketing spend is entered per sale channel. Customer acquisition cost (CAC) and the revenue to CAC report are shown with a channel breakdown.
FeatureReports
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