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Inbox: replies sent from the number the conversation came in on

CustomersIntegrations

Conversations in the Inbox are kept separately per store; a customer writing from the same number appears in the conversation of whichever store they wrote to. Replies are delivered through the number the conversation came in on. When a channel is removed, the number is also released on the Meta side.

  • Replies are delivered through the number the customer wrote to and over channels whose connection is open.
  • A customer writing to two different stores from the same number appears in each store's own conversation.
  • Message types such as button replies and system notifications read with their own content in the conversation; the last message preview in the conversation list is filled for these types too.
  • When a channel is removed, the number is released on the Meta side, and the same number can be used in another setup.
  • Channel cards show the current connection status; the Connect button returns to its normal state once the operation finishes.
Inbox: replies sent from the number the conversation came in on — HollyConnect Changelog