Connecting a number from the WhatsApp Business app to the panel

The WhatsApp card on the Inbox > Settings page has a "How is this number used?" choice. With the "Used in the WhatsApp Business app" option, the number keeps working in the app while the last 180 days of chat history are imported into the panel. The connected card shows the phone number and the progress of the import.

When starting the connection, a choice is made between two paths: "New / unused number" or "Used in the WhatsApp Business app". Under the options there is a short explanation of what will happen. When the second path is chosen, the number keeps working in the app and the last 180 days of chats are imported into the panel. Once the path is chosen, the system takes care of verification.

The connected card shows the information the operation needs:

• that the number is used together with the WhatsApp Business app
• the progress of the chat history import as a percentage
• whether history sharing is turned on in the app
• a status warning shown on the card when the import is not completed within the 24-hour window
• a "connection pending" note shown while number verification is in progress

Guiding messages explaining what to do appear during the connection steps: if the number is registered on another account, if the account has more than one number, or if a two-step verification PIN is set on the number, the steps to follow are written out separately.